DN
Dirk N

1 reviews | Active since Jul 2019

03 Jul 2019, 14:36

Cancellation fee??

I recently sold my car and when I tried to cancel my subscription they quoted me an R800 cancellation fee. The amount that I would have paid until the end of my three year contract was just over R700...

Surely a cancellation fee should be worked out as a percentage of the outstanding amount? Especially with something like the sale of an automobile. The mind boggles.

0
Replies (2)
Tracker Connect
Tracker Connect's reply03 Jul 2019, 15:04
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.   Tracker Connect 
Tracker Connect
Tracker Connect's reply03 Jul 2019, 16:14
Official
Good day Mr Nel,

This is to confirm taht we have made contact with you and discussed the settlement amounts.

Thank you

Customer Care Team