FM
Felicia M

1 reviews | Active since May 2015

16 Sept 2022, 08:08

Cancellation denied

I have been requesting tracker to cancel my contract as I don't have a car anymore it was involved in a car accident in 2020. Until today tracker keeps billing me and demanding payment. This is day light *******! I have even sent them pictures on their whatsapp number. I called their landline number but I'm either put on hold and never assisted, or told that it has been cancelled but still receive payment demanding calls. Why do I still have to pay for the tracker that I will never make use of and I don't need?

0
Replies (3)
Tracker Connect
Tracker Connect's reply16 Sept 2022, 10:01
Official
Good Day Felicia,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply16 Sept 2022, 10:50
Official
 Good Day ,
 
We confirm having contacted you and explained the resolution process of your query. 
 
We would like to take this opportunity to thank you for doing business with our Company. 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect
 
FM
Felicia M's update16 Sept 2022, 13:13
Reviewer Update
At last I found them and yes I was assisted thank you, eventually.

However it is very unfortunate that companies continue giving clients headaches, and bad treatment until Hello Peter platform is used; only then there would be fairness.

I hope I haven't been blacklisted or have a bad record against my name because of your poor service.

A huge word of appreciation to this platform for being there for us, Hello Peter has helped me in many unfair practices against business entities that treated me unfairly. Thank you for this platform and to the rest of the team behind Hello Peter. You are appreciated!