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Nausheena N

1 reviews | Active since Aug 2016

18 Aug 2016, 08:31

Cancellation

<p>Its not fair how corporates treat their customers, </p> <p>I called Tracker on the 08/07/2016 to enquire about the cancellation process and the customer service advisor said that there is no cancellation term/notice and no costs as the contract/unit is already paid up.</p> <p> </p> <p>I called again today to cancel the contract as the vehicle is sold and now the advisor says that I need to give calendar months notice and that I will be billed for August 2016. </p> <p> </p> <p>I cannot believe how poorly trained their advisors is that different people give different information and how unfairly customers are actually treated, its pathetic. </p> <p>CANCEL MY CONTRACT. </p> <p> </p>

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Replies (3)
Tracker Connect
Tracker Connect's reply18 Aug 2016, 08:50
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

Tracker Connect
Tracker Connect's reply18 Aug 2016, 09:09
Official

Hi Ms Khan,

We attempeted to call you to assist wtih your complaint, we could not get through.

Feedback to this complaint will be supp**** via email.

Kind regards,

Brian Khumalo

Tracker Connect
Tracker Connect's reply18 Aug 2016, 14:09
Official

Hi Ms Khan,

We confirm to have contacted you and your query was resolved.

Kind regards

Brian Khumalo