LP
Lourens P

1 reviews | Active since Sept 2014

23 Oct 2015, 09:23

Cancelation of service

With reference to your e-mail <br> After my son cancelled the insurance on the car I cancelled tracker telephonically <br> All the times I was phoned by Tracker and others, and warned that the conversations were being recorded, I informed them each time that I had cancelled Tracker and if they had not done so it must please be cancelled , but still they continued to debit my \account"thus I cancelled my debit order .<br> Any normal person would understand the first time they contacted a client and the client informed them that he cancelled his membership why do they continue debiting his account and not cancel the membership. But no Tracker goes on debiting the persons account not accepting the cancellation in other to get every penny out of a client and if not successful threatening the client attorneys and court action.<br> Please inform me what the monthly payment was on this account and when the last payment was received by you<br> <br> LP Pretorius<br> """

0
Replies (1)
Tracker Connect
Tracker Connect's reply23 Oct 2015, 09:31
Official
Hello loupret,

Your complaint dated the 23rd of October 2015 has been noted.

Please be advised that we are currently investigating same and will revert to you shortly.

Thanking you for your patience.

Hester Garcia
Tracker Customer Care