SW
Sunel W
1 reviews | Active since Apr 2019
20 Sept 2021, 12:36
Cancel tracker policy
I am trying for almost 2 years to cancel my contract with tracker, they told me that I can cancel my contract in September but now all of a sudden its a 3 year contract, *****s that is what they are
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Tracker Connect's replyOfficial
20 Sept 2021, 14:30Good day
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Best regards,
Tracker Connect's reply20 Sept 2021, 14:30
Official
Good day
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Best regards,