Can you finally get it right ???

I have been trying to cancel my Tracker contract for 2 of my vehicles since the end of April as my insurance company supplies their own tracking devices. Despite numerous emails requesting for settlement amounts, the admin department just couldn't get it right and continued debiting my account. I even calculated the correct amount for them to refund me and despite this, they still refunded me incorrectly. Nevertheless, I decided to move forward and when they finally sent me a settlement fee which they were supposed to deduct at month end, I thought that this nightmare was over. Guess what? I received an sms yesterday stating that I have once again been deducted for these vehicles !!! If this is the kind of botch ups that occur continuosly, I shudder to think of what would happen in a case where people's lives are at risk. I now feel inclined to cancel my remaining vehicle and take my business to a company that can offer you real customer care, whether it is for cancellation or signing up a new contract !!! Come on Tracker, lets finally get it right !