Can;t get answers from anyone from tracker :(

<p>On the 20 April 2017 there was a suspicious car following me on my way to work, then i decided to press the panic button (emergency button) but no one from tracker contacted me. So as concerned as i was, i decided to disconnect the battery terminal (23 April 2017) thinking that the device was not working, surprisingly i got an sms followed by a call from tracker. When they could not get hold of me they decided to call my husband. The lady consultant explained a procedure of pressing the button and all, so for my safety i then decided to ask her about the sms functionality and was told she will get someone from the product/technical department to contact me, but no one called. On the 16 May 2017 while going through all my statements trying to figure how much i need to pay for all my debts, i came across a statement from tracker and i was shocked to see my total due as R499.28. i Immediately called the ********** 040 number spoke to a gentleman by the name of Ashton or something like that, i explained what happened and he promised to excalate the query further and i will be contacted in three days which was supposed to be Friday and no one called. Come the 22 May 2017 i came across an email saying:</p> <p>Your query *** has been resolved.</p> <p>How so because i never received any call from anyone, i then decided to call again. Spoke to another gentleman by the name of Blessing who put me on hold for 9mins or so then hung up.</p> <p> </p> <p>Firstly I'm never behind with my installments but surprisingly when i have to get help you give me round arounds. But you are to quick to take my money. If you can't get anyone to assist me then terminate my contract with immediate effect because i'm not getting the service that I'm paying for. How do you expect me to pay R499.28 for something that we never agreed upon? I'm not happy with how you treat your paying customers...get me answers and resolve this otherwise I'll look for another company that will serve me better than you.</p>