CJ
CHARLENE J

1 reviews | Active since Feb 2017

03 May 2017, 09:21

CALLS NOT ANSWERED

<p>Getting through to Tracker for customer assistance is a nightmare. I have been trying for more than a week to get through and after holding on for more than 10 minutes, listening to the save advert while on holder, I was forced to hang up. This is very frustrating.</p>

0
Replies (4)
Tracker Connect
Tracker Connect's reply03 May 2017, 09:29
Official

Good day Charlene,


We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.


It is our intent to help you reach a resolution of this matter.


We will revert to you shortly.

Tracker Connect

Innocentia Maluleke

Tracker Connect
Tracker Connect's reply03 May 2017, 09:38
Official

Good day Charlene,

Thank you for your response.

We will contact you on the contact numbers provided.

Kind regards,

Tracker Connect

Innocentia Maluleke

Tracker Connect
Tracker Connect's reply03 May 2017, 10:51
Official

Good day Charlene,

We confirm having made contact and assisted with booking an appointment for the installation. We'll contact you on the day to verify the installation, as well as cancel the additional services as requested.

Thank you for your continued support to Tracker.

Kind regards,

Tracker Connect

Maroba Kekana

CJ
CHARLENE J's update03 May 2017, 10:57
Reviewer Update

Dear Maroba

Thank you so much for your kind and effecient assistance, which is truly appreciated.

Kind Regards

Charlene