BW
Beverly W

1 reviews | Active since Mar 2018

17 May 2018, 10:43

Call Center Rudeness

The people at the call center are very rude. I tried to get my car Tracker tested and was informed via e-mail that they cannot find my car on the system. Signal not responding. I had the tracker installed in middle 2016 and has been paying every month. Now I have to pay them to check why it is not working!!! What if my car was ******? The person at the call center refused to let me leave a response on their system to rate the satisfaction of the service!!!!

0
Replies (2)
Tracker Connect
Tracker Connect's reply17 May 2018, 10:52
Official

Good day Beverly Van Wyk,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind Regards,

Customer Care Team

Best regards,

Tracker Connect
Tracker Connect's reply18 May 2018, 15:47
Official

Good day Mrs Van Wyk,

We confirm that we have made contact with you and assisted accordingly.

Should you require further assistance please do not hesitate to contact us.

Regards

Customer Care Team

Best regards,