********* Business Practices

I would give Tracker zero stars if I could.

My experience with Tracker has been absolutely appalling. When I signed up, the sales agent never disclosed that I was entering into a 36-month contract. Had this been clearly explained to me, I would have made an informed decision about whether to sign up in the first place.

What made matters even worse was the constant calls telling me that my vehicle was supposedly in Limpopo, when my car was actually sitting in my garage in Harding. I repeatedly had to deal with these completely incorrect alerts and calls, which caused unnecessary stress and frustration.

When I decided I wanted to cancel in 2024, I was then told that I would have to pay the remaining balance of the contract. My response was simple: how can you expect me to honour a contract term that your sales agent failed to disclose to me when I signed up?

Despite explaining this, I got nowhere.

Fast-forward to today, and after being repeatedly harassed and having money taken from my bank account, I have finally given up and paid the remaining amount simply to get rid of this situation.

That is not what I consider acceptable customer service.

I find Tracker's handling of this situation extremely disappointing and completely lacking in what I would consider ethical business practice. Customers should not feel pressured into paying simply because they are exhausted from trying to resolve an issue.

If this is how Tracker chooses to treat its customers, particularly when there is a dispute about what was disclosed at the point of sale, then I sincerely hope the company takes a hard look at its business practices.

I would absolutely NOT recommend Tracker based on my experience. Think very carefully before signing up, make sure every contract term is explained to you in writing, and do not assume that the salesperson is telling you everything you need to know.