AM
Andy M

1 reviews | Active since Aug 2009

02 Jan 2018, 19:23

Bunch of blood suckers

I don't even know where to begin to pen down what tracker connect has put me through. I took up a contract for a tracking device on more than one vehicle and never defaulted on paying. I was advised by Judy Sekgobela via an email that the device is faulty and just because I did not take up insurance I need to pay for a call out fee and a fee to get it fixed. This was never explained to me when I signed up for this contract. I've introduced a lot of friends and family to go for tracker connect and this is how I get treated by tracker. It doesn't just end there, the worst happened when I recently took up another contract for my sister in-law's vehicle. My account was debited unexpectedly for an amount I didn't provide for. You can listen to the recording where I repeatedly asked for clarity about the debit order and I was advised that it will only go off month end Jan 2018. I've now been charged extra fees by my bank as a result of this unpaid debit order simply because tracker decided to ***** my money. Pay back the bank fees and cancel my contract for all the vehicles under my name. Companies like tracker connect forget that they are not the only tracking company available. Bunch of idiots who advertise something and completely do the opposite once one commits to them. I'm not complaining because it's January, I'm complaining because I have been wronged by tracker connect and I need to be released from the contract with immediate effect

0
Replies (1)
Tracker Connect
Tracker Connect's reply03 Jan 2018, 07:20
Official

Good day Andy,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team