FP
Francois P

1 reviews | Active since Jan 2011

04 Aug 2017, 10:48

Bought a new vehicle new policies in place

<p>Dear Tracker,</p> <p> </p> <p>I recently bought a new vehicle. I now want to deactivate the tracking unit installed in my previous vehicle and connect the tracking unit already installed in my new vehicle. However I was told by a consultant at tracker that I now need to pay a cancellation fee of R700 for my request. I have been with tracker since 2011 and since then I have changed my vehicles six times since then and never have I paid cancelation fees. Never has any documentation been sent to me regarding this requested fee. Please could you resolve the matter and speedily connect my new vehicle. If not please don't waste my time so that I can get a new unit fitted by another reputable tracking company. I have 4 days left to do so.</p> <p> </p> <p>Regards,</p> <p>Mr FJ du Preez</p>

0
Replies (2)
Tracker Connect
Tracker Connect's reply04 Aug 2017, 10:52
Official

Good day Francois,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Tracker Connect,

Maroba Kekana

Tracker Connect
Tracker Connect's reply04 Aug 2017, 13:19
Official

Good day Mr Du Preez,

We confirm to have made contact with you and assisted accordingly.

Should you require further assistance, please do not hesitate to contact us.

Kind regards

Chennan Venter

Tracker Connect Pty Ltd