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Uvesh M
1 reviews | Active since Mar 2015
15 Dec 2020, 08:51
Blake call center on behalf of Tracker
Received a very sarcastic call at 7h30(no courtesy of business hours) from a blake call center agent Janelle who seemed to have just woke up yawning on the call still in bed giving me her attitude, no matter how many times you say you are trying to help me didnt change the fact that she is not helping me in anyway but being sarcastically rude and just making mention help due to the call being recorded. Furthermore she dropped the call on me!! Take no nonsense from these Blake agents they are useless and unprofessional will never recommend contracting them, must also have a terrible success rate to their clients anyway. @TrackerSA I suggest you review this relation because it is costing you loss of clients and revenue.
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Replies (3)
Tracker Connect's replyOfficial
15 Dec 2020, 11:02Good Day Uvesh,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply15 Dec 2020, 11:02
Official
Good Day Uvesh,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
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Uvesh M's updateReviewer Update
15 Dec 2020, 11:39Thanks but Blake and associates have inappropriately trained agents and sorry to say they are clueless to say the least if not dumb. Just to publish part of my conversation, when I asked her why I have not yet been contacted about my tracker unit yet, response they will not contact you I am. So can you confirm the unit has been tested and working, response: no it cannot be tested because what do you want to happen, tracker cannot go and test the ambulance service, call a helicopter etc. to test the unit!! Seriously all I wanted to know if my car was being tracked and the unit is working as I have been told previously that it was outdated??? I want you to call me and assist a loyal customer thats all. Is it so difficult to do, it seems Tracker just wants to get paid ***** the rest, no intent of securing ones vehicle. Realistically speaking, why are insurance companies still endorsing tracker theres no effort from them and if you have tracker chances are likely the client has insurance. So hey what the hell they are covered so no need to for tracker to break their heads long as they collecting their premium???
UM
Uvesh M's update15 Dec 2020, 11:39
Reviewer Update
Thanks but Blake and associates have inappropriately trained agents and sorry to say they are clueless to say the least if not dumb. Just to publish part of my conversation, when I asked her why I have not yet been contacted about my tracker unit yet, response they will not contact you I am. So can you confirm the unit has been tested and working, response: no it cannot be tested because what do you want to happen, tracker cannot go and test the ambulance service, call a helicopter etc. to test the unit!! Seriously all I wanted to know if my car was being tracked and the unit is working as I have been told previously that it was outdated??? I want you to call me and assist a loyal customer thats all. Is it so difficult to do, it seems Tracker just wants to get paid ***** the rest, no intent of securing ones vehicle. Realistically speaking, why are insurance companies still endorsing tracker theres no effort from them and if you have tracker chances are likely the client has insurance. So hey what the hell they are covered so no need to for tracker to break their heads long as they collecting their premium???
Tracker Connect's replyOfficial
15 Dec 2020, 13:24Good Day Uvesh,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply15 Dec 2020, 13:24
Official
Good Day Uvesh,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect