Billing system/ unauthorised debit order.
<p>I never received any invoices/statements from Tracker until I cancelled my debit order. I believe that my agreement with Tracker terminated and cancelled the debit order. They never consulted with me to confirm whether Tracker is still functional. After the debit order was reversed, they collected an amount of R 291.04 without my consent.</p> <p>An e-mail to Tracker regarding the agreement and poor billing system delivered no results.</p>
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Replies (2)
Tracker Connect's replyOfficial
19 Oct 2016, 09:30Hi Anton,
Thank you for bringing the matter to our attention, we appreciate a client who lets us know when things are not right.
We will contact you shortly to assist.
Kind regards,
Tracker Customer Care
Best regards,
Tracker Connect's reply19 Oct 2016, 09:30
Official
Hi Anton,
Thank you for bringing the matter to our attention, we appreciate a client who lets us know when things are not right.
We will contact you shortly to assist.
Kind regards,
Tracker Customer Care
Best regards,
Tracker Connect's replyOfficial
19 Oct 2016, 13:14Good day Anton,
We confirm having made contact with you.
As agreed we'll respond to you on email regarding what we've discussed. We'll mark this query as resolved.
Maroba Kekana
Tracker Connect
Best regards,
Tracker Connect's reply19 Oct 2016, 13:14
Official
Good day Anton,
We confirm having made contact with you.
As agreed we'll respond to you on email regarding what we've discussed. We'll mark this query as resolved.
Maroba Kekana
Tracker Connect
Best regards,