JT
Jaco T

1 reviews | Active since Oct 2016

28 Oct 2016, 08:45

Billing for a service after contract ended

<p>Tracker provided tracking services for my vehicle. I sold my vehicle and informed tracker in June. They provided me with a contract cancelation penalty ending my contract (adding a zero), which I then disputed. I also belived the contract has lapse and disputed this as well. I was proven wrong in September and comitted to pay the cancelation penalty. They have however kept on billing me monthly for tracking serrvices, which I wasn't receiving. While disputing this they keep on billing me for services not rendered. I have therefore paid for 5 months of tracking services not rendered.</p> <p> </p>

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Replies (3)
Tracker Connect
Tracker Connect's reply28 Oct 2016, 09:21
Official

Good day Jaco Theron,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Brian Khumalo

Tracker Connect

Tracker Connect
Tracker Connect's reply28 Oct 2016, 09:52
Official

Good day Jaco Theron,

We kindly request your Tracker membership or ID number to gain access to your account, as the email address and the client reference stipulated on the HelloPeter post do not populate any account details.

Maroba Kekana

Tracker Connect

Tracker Connect
Tracker Connect's reply29 Oct 2016, 07:34
Official

Good day Jaco Theron,

Kindly note that we've changed the status of your post to resolved on the basis that we have not heard from you, in regards to your account details.

Tracker will still assist with your complaint as soon as we have the details requested or a response.

Maroba Kekana

Tracker Connect