1 reviews | Active since Oct 2016

13 Feb 2017, 15:00

Billing/accounts

<p>I signed a three year agreement with Tracker but never receiced any accounts/statements during this period. When the contract was due to terminate I stopped my debit order just to finf out that there was one month left. I received a sms on my cellphone that the contract was still valid for another month after termination as I neglect to give Tracker one month's notice after the agreement was supposed to be terminated. This is when I requested staements/accounts as i never received any. A was willing to pay Tracker the last month's amount of R 145.52 as per agreement. They demanded an extra month's fee and handed me over for debt collection.</p> <p>I am a valued client at several financial institutions and can now get a loan of up to R 150,000, but Tracker demand a R 145.52 fee. Should I received statements monthly this would never happened.</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply13 Feb 2017, 15:23
Official

Good day Anton,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Tracker Connect
Tracker Connect's reply22 Feb 2017, 11:21
Official

Good day Anton,

Please note this is a confirmation that the query has been resolved and you will receive an email regarding this.

We do apologise for any inconvenience we have caused.

Kind Regards

Mathebe Mopeli

Tracker Account Number