JC
Johan C

1 reviews | Active since Feb 2023

08 Feb 2023, 09:09

Billing

Had a contract, contract expired so it carried over to a month to month, eventually brought a new motorcycle and while busy taking out a new contract on motorcycle i renewed the contract that expired. I got billed for canceling the month to month a (cancelation fee) as i was informed they take in advance and by canceling and renewing, informed them i understand if im moving to another company , but with the same company?

0
Replies (4)
Tracker Connect
Tracker Connect's reply08 Feb 2023, 09:30
Official
 Good Day ,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 

Tracker Connect
Tracker Connect's reply08 Feb 2023, 12:11
Official
 Good day Johan,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company.

please refer to the emails sent 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
 
JC
Johan C's update08 Feb 2023, 12:56
Reviewer Update
Thank you very much
Tracker Connect
Tracker Connect's reply13 Feb 2023, 08:13
Official
Good day Johan,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.   
 
We would like to take this opportunity to thank you for doing business with our Company.

please refer to the emails sent 
 
If there is absolutely anything else we can help you with, please feel free to contact us at any time.