1 reviews | Active since Aug 2016
Billed for something that was supposed to be free
I took a car tracker on 28/10/2017 at The House of RAD and I was told by the person installing the device (who was an African) about the benefits of the tracking device which were: 1. Free towing services within 40km 2. 10 Litres of petrol free within a year should the need arise
On 11/12/2017 December my husband was stuck in Cape Town as he had run out of petrol, we called tracker and were advised they will send a tow truck with petrol. He was advised to pay R150 for the petrol on receipt and he paid that. End of January we received an sms that we should pay R50 more on our premium when i called I was advised its for the petrol. And when i queried the benefits I was sent from Pillar to Post. I want that money to be reversed as this is not the information that I had gotten when I took out the tracker.
Good day Nwabisa Ntsiko ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Customer Care Team
Good day Nwabisa Ntsiko ,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Customer Care Team
In light of our discussion, we'll investigate and revert as soon as possible.
We'll call you back to provide feedback as soon as possible.
Kind regards,
Brian Khumalo
Customer Care Team
In light of our discussion, we'll investigate and revert as soon as possible.
We'll call you back to provide feedback as soon as possible.
Kind regards,
Brian Khumalo
Customer Care Team
That SMS relates to the billing aspect of your account. The resolution to your matter is still pending.
Kind regards,
Brian Khumalo
Customer Care Team
That SMS relates to the billing aspect of your account. The resolution to your matter is still pending.
Kind regards,
Brian Khumalo
Customer Care Team
Good day Nwabisa Ntsiko ,
Thank you for allowing me to investigate the matter.
This serves to confirm that we contacted you and assisted you.
Kind regards,
Brian Khumalo
Customer Care Team
Good day Nwabisa Ntsiko ,
Thank you for allowing me to investigate the matter.
This serves to confirm that we contacted you and assisted you.
Kind regards,
Brian Khumalo
Customer Care Team
Good day Nwabisa Ntsiko,
We confirm that we have sent you mail communication and the matter is resolved.
Kind regards,
Brian Khumalo
Customer Care Team
Good day Nwabisa Ntsiko,
We confirm that we have sent you mail communication and the matter is resolved.
Kind regards,
Brian Khumalo
Customer Care Team