DD
Davida D

1 reviews | Active since Jul 2015

03 Dec 2018, 09:38

Billed 4 times for Tracker in 1 month

I am livid with Tracker. Firstly, I had to cancel my tracker contract because my car was sold to the dealership. Secondly, I had a new tracker unit installed in my new car on the 26 November 2018. I was billed R1158-79 on the 30 November. I was billed for cancellation, as well as the old car's tracker in advance, and a pro rata amount, and still the new tracker in advance. This is *******. The old vehicle is no longer in my possession but I was billed for tracker. You pay tracker in advance so why was I still billed for December when the old vehicle was sold to the dealership. I've sent numerous emails and I called in. I was told by Simphiwe Ngubane that I would only pay the cancellation fee and tracker in advance for the new unit installed. I paid tracker in advance for the old tracker unit and it was not used for the entire month. There I had to pay for another month for the old tracker. This is absolute *******. I am going to cancel the new contract with tracker, put a stop order on Tracker and join Netstar. Absolute *******.

0
Replies (2)
Tracker Connect
Tracker Connect's reply03 Dec 2018, 10:07
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  
Tracker Connect
Tracker Connect
Tracker Connect's reply04 Dec 2018, 13:18
Official
Good day Davida,

We confirm that we have been in contact with you and assisted you. 

Kind regards

Tracker Connect