CG
Charlotte G

1 reviews | Active since Nov 2020

28 Jan 2021, 08:34

Beyond Pathetic Service - No customer care

The customer service with Tracker Connect is truly one of the worst South African services I have experienced thus far. After months of going back and forth trying to resolve a misrepresented contract (nothing less than 5 months). In December 2020, I and the service provider finally came into an agreement of starting a new rectified contract all together. Starting from December 2020, the new contract is meant to be set in motion. They have not done what is supposed to be done on their end, and I am now bombarded with e-mails, phone calls from their lawyers and my name is being discredited. While the error is on their end. I contacted the consultant I have been dealing with at Tracker Connect, and I am faced with the waiting game once more (it could be another 5-6 months of non resolution once again). I would not recommend this service provider, if you value your peace of mind as a customer.

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Replies (2)
Tracker Connect
Tracker Connect's reply28 Jan 2021, 10:03
Official
Good Day Charlotte,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply29 Jan 2021, 16:00
Official
Hi Charlotte,

We confirm having contacted you and assisted accordingly.

Should you require further assistance please don't hesitate to contact us.

Regards,
Tracker Connect