YT
Yugen T

1 reviews | Active since Jun 2014

26 Oct 2017, 12:41

Being ******

I had a tracker unit on a vehicle that I sold in Feb 2017. After numerous attempts and emails to contact tracker I finally got a hold of them on 26 October 2017 to query why I am being charged on a system for a vehicle that I do not own anymore. I was told that I cannot be refunded the money for all these months, and to top it off the call center agent tells me that I have to give 1 months notice so they are still going to charge me for the next month as well. I am sure Tracker is doing this for thousands of customers. This is basically ***** as they are charging the customer for something the do not own. The agent still has the never to ask me if I want to fit a tracker in my new car. Really? The agent was so unwilling to even find out if I could get a refund. It's almost R1000 of mince that Tracker has basically ******. I will never use this company's products again and I will never recommend them to anyone either.

0
Replies (3)
Tracker Connect
Tracker Connect's reply26 Oct 2017, 12:44
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Chennan Venter

Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply26 Oct 2017, 15:01
Official

Good day Mr.Naicker,

Please accept our sincere apologies for the inconvenience this has caused.

We confirm to have contacted you and further feedback has been provided electronically.

Kind regards,

Tracker Connect

Innocentia Maluleke

Best regards,

Tracker Connect
Tracker Connect's reply26 Oct 2017, 15:25
Official

Good Day Mr. Y Thulukanam,

We would like to apologise for the above response, this was sent in error. We would like to apologise for that.

Please note that we have tried contacting you however there was no answer. Please advise of the best time we cam call.

Kind Regards,

MathebeMopeli

Tracker Connect

Best regards,