<p>I called Tracker a few times regarding the cancelling of my subscription.</p> <p>The first time I called I was told if I was in my 2nd year of contract I was to pay an Amount of R800 and if I am in the last year of contract it will be R400.00</p> <p> </p> <p>However a few weeks back I was told by the lady that if I cancel now in my last 6 months of contract I should pay R800.00???</p> <p> Really annoyed I was sure she was incorrect, so called again , this time another lady tells me pay R600,00 , still annoyed as I will be losing R200 I gave her the go Ahead.</p> <p>She assure me that I had already paid in advance for the month of August and my account will be active, on the first of September my account will be debited with the R600.00.</p> <p>I was fine with this (even though I lose the R200) , what now really frustrates me now is , I cannot accesss my account online unable to view my trip log for the month of August which I paid for.</p> <p>I have sent numerous emails to Tracker with *********** staff either telling me you account has be deactived and can no longer assist.</p> <p>I now get a n email with my trip log only until 12/08/2016.</p> <p>By law I had paid for the month of August and should have full access to my account and trip log but I am denied this.</p> <p>Í simply either want a full trip log at the end of August or my premium paid for August refunded to me.</p> <p> </p>
Hi Muhammad,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Brian Khumalo
Tracker Connect
Best regards,
Hi Muhammad,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Brian Khumalo
Tracker Connect
Best regards,
Good day Muhammad,
We confirm to have processed a pro rated refund for the month of August 2016.
We confirm that your query was resolved.
Kind regards
Brian Khumalo
Best regards,
Good day Muhammad,
We confirm to have processed a pro rated refund for the month of August 2016.
We confirm that your query was resolved.
Kind regards
Brian Khumalo
Best regards,
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