1 reviews | Active since Oct 2014
Being charged for Tracker on a Car I've traded in.
Basically I traded in my old car on the 19th of January and decided to put Tracker in the new car.<br> Firstly I was charged R400 cancellation fee for the existing Tracker, then i was also not informed that the premiums for the old car were still going to be deducted as it was after the 15th and one person I spoke to at the call centre said it was because they need a months notice, so Instead of paying R628 for my Tracker (including the cancellation fee), my bill was R832.28!<br> <br> Basically I have paid for Tracker this month for both cars for February and when I called head office to ask if they could refund for the traded in vehicle I was told sorry but the invoices are done on the 15th so there is nothing we can do, and the same went for their \Agility\" policy which usually cost R29 per month, I landed up paying R109.10<br> <br> I think this is totally unfair, as I retained my business with Tracker instead of cancelling outright. "
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Innocentia Maluleke
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Innocentia Maluleke
Tracker Connect
