Be warned... Tracker is on the top 3 in my books

<p>I receintly traded in my vehicle and well in advance I contacted Tracker on their website to potentially change the tracking unit as I had been a customer with them for many years, even in my days in the SAPS retrieving many many vehicles. No responce!</p> <p>I followed it up with a second message on the web portal, desperate as the dealer allready wanted to take my vehicle. A few days later a very rude tracker employee contacted me and in a very rude way telling me that I will be debited for my unit(expiring in August), stating it very clearly it is my fault that they did not respond.</p> <p>What is even more alarming. Despite the unit being paid for by my insurance, this arrogant customer agent quoted me bank details, that were by the way not correct as it was old, but the fact is this guy could see it!!!!!</p> <p>I asked for a manager to call me back and remedy this. This did not happen.</p> <p>So firstly :</p> <p>- Your bad service made you lose the unit, not me, Tracker</p> <p>- Your remedy could have been much much better, firstly acknowledging you slipped up and then offering me a carrot. This did not happen!</p> <p>- You had no right to have access to banking details as a call taker.</p> <p>- You just wrote me off with no respect. I am still waiting for the manager as should I be debited for a service not delivered because of you on an account that I did not aggree on, you will have a ******** case made against you.</p> <p> </p>