DP
Desiree P

1 reviews | Active since Aug 2018

28 Nov 2018, 19:21

BE CAREFUL OF EARLY CANCELLATION FEES WHEN VEHICLES ARE WRITTEN OFF - $$$$$

I have supported Tracker for many years. Unfortunately they have now lost me as customer. I was involved in a car accident on 16 October 2018. My car was declared a write-off thereafter. Due to my injuries I only contacted Tracker later advising them of this. They are only interested in collecting monies as early cancellation fees. The amount quoted is R800 for 22 months used on the 36 month contract. I suggested they retrieve the unit to save costs - Not interested. Only want the funds. I then proceeded to cancel my other contract as same was a month to month - Today I get confirmation that my next tracker subscription will also be deducted. Be careful when signing the agreements. I am now taking this matter to the Ombud as a matter of principle.

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Replies (2)
Tracker Connect
Tracker Connect's reply29 Nov 2018, 07:38
Official
Good day Desiree, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

It is our intent to help you reach a resolution of this matter. 

We will revert to you shortly. 

Kind regards, 

Customer Care Team 

Tracker Connect
Tracker Connect's reply29 Nov 2018, 15:21
Official
Good day Desiree,

Kindly note that we tried to call you to no avail. 

We have emailed feedback to you on your complaint. 

Should you require further assistance, please do not hesitate to contact us.

Regards

Customer Care Team