1 reviews | Active since Aug 2018
BE CAREFUL OF EARLY CANCELLATION FEES WHEN VEHICLES ARE WRITTEN OFF - $$$$$
I have supported Tracker for many years. Unfortunately they have now lost me as customer. I was involved in a car accident on 16 October 2018. My car was declared a write-off thereafter. Due to my injuries I only contacted Tracker later advising them of this. They are only interested in collecting monies as early cancellation fees. The amount quoted is R800 for 22 months used on the 36 month contract. I suggested they retrieve the unit to save costs - Not interested. Only want the funds. I then proceeded to cancel my other contract as same was a month to month - Today I get confirmation that my next tracker subscription will also be deducted. Be careful when signing the agreements. I am now taking this matter to the Ombud as a matter of principle.
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Regards
Customer Care Team
Kindly note that we tried to call you to no avail.
We have emailed feedback to you on your complaint.
Should you require further assistance, please do not hesitate to contact us.
Regards
Customer Care Team
