ND
Ndileka D

1 reviews | Active since Jul 2014

07 Nov 2019, 10:20

Based on my experience with them wont recommend my family and friends

What a bad experience and calling them doesn't help instead you getting different explanations based on assumptions. My car is almost two years now but still getting Alert notification that gives false information and I no longer feel safe or I will get help when needed if it kept on giving false information. This Monday Tracker sent technician offering another key token (not sure how they name it) pairing it and confirmed to be working and linked to the unit. Straight after I've been receiving calls and notification that do not make sense. That my ".........and have picked up that your Tracker unit in vehicle ND635122 is not performing optimally." mind its Thursday and the pairing was done Monday. I regret the day I signed up with them and this is too much!!! Still left with 4 years with them is nightmare that I am not willing to take. My car is 2018 model not even 2

0
Replies (3)
Tracker Connect
Tracker Connect's reply07 Nov 2019, 10:39
Official
Good Day Ndileka D

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

ND
Ndileka D's update09 Nov 2019, 20:12
Reviewer Update
Will wait for "resolution support" as i am not will to pay for cancellation fee if it ends up reaching that stage. What Tracker is doing is breach of our agreement.
ND
Ndileka D's update13 Nov 2019, 08:45
Reviewer Update
No response todate