VG
Vicky G

1 reviews | Active since Mar 2018

27 Mar 2018, 23:12

Bad technical department service

So glad i read these reviews. Its makes my decision so much easier. My tracker also stoped working. The call center personnel are so friendly. But it stops there. Two calls and one email to info later. Still waiting for a technician to contact me. My tracker stopped working 31 January 2018. I pay installments with no issue. But I don't get anything done. And as we do not get the service that we pay for we are allowed to cancel the contract with no issue.

0
Replies (3)
Tracker Connect
Tracker Connect's reply28 Mar 2018, 07:29
Official

Good day Vicky Galante,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Customer Care Team

Best regards,

Tracker Connect
Tracker Connect's reply28 Mar 2018, 07:43
Official

Good morning Mrs. Galante,

We have attempted to contact you to assist to no avail.

We have sent you an email.

Kind regards,

Customer Care Team

Best regards,

Tracker Connect
Tracker Connect's reply29 Mar 2018, 08:23
Official

Good morning Mrs. Galante,

This is to confirm that we contacted you and assisted you.

Kind regards,

Customer Care Team

Best regards,