TM
Tshepiso M
1 reviews | Active since Oct 2015
12 Apr 2017, 20:08
Bad Services
<p>It was all nice and good, when i bought my car and install a tracker device with the insurer’s instruction in late 2012, we had a 3 year contract or was it 24 months still not an issue for which I was paying R200.00 a month. All that went up in smoke when around October 2016 I get calls from Blake and Associates, tell me that when m I going to settle my overdue tracker account, what.. what… ok cool but after few irritating calls I decided to stop the calls and ask how do I owe them if the contract amount is R200.00 and I have proof of payment for that.</p> <p>Apparently my contract amount has increased after the 3 years anniversary, ok cool. I requested the initial call to listen if the consultant or more like the sales to hear if she mentioned anything to those lines “Your instalment will increase after 3 years”, months later around November 2016, Nadine Naicker from blake associates send me the recording, listened to it and nothing to close to that line is mentioned in the initial call. Explain that to Nadine and</p> <p>I thought it was over until this year I receive a call from other debt collectors, which I told them that the issue was sorted with Blake associates. but that still doesn’t register with them .. I must just tell them when m I going pay the overdue account.</p> <p>Meanwhile according to my credit record, TRACKER has reported/ list my overdue account since Oct 2015 and in Oct 2016 that account was “handed over”, the same time I starting getting calls from Blake associates.</p> <p>TRACKER YOU CAN NOT DO CHANGES TO THE AGREEMNT WITHOUT LETS ME KNOW.. Section 104 of the National Credit Act.</p> <p>TRACKER YOU CAN NOT DO DEBT ENFORCEMNET WITHOUT LET ME KNOW.. Section 129 of the national credit Act.</p> <p>Please sort this out..</p> <p> </p>
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Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
13 Apr 2017, 07:20Hi Thabiso,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Tracker Customer Care.
Best regards,
Tracker Connect's reply13 Apr 2017, 07:20
Official
Hi Thabiso,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Tracker Customer Care.
Best regards,
Tracker Connect's replyOfficial
13 Apr 2017, 09:59Good day Mr. Molane,
We confirm to have contacted you and deliberated on your query.
The consensus was that the account will remain as is.
Tracker reached the proposition as requested by you, an email was also sent.
We explained the rudiments of the legal process.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
Tracker Connect's reply13 Apr 2017, 09:59
Official
Good day Mr. Molane,
We confirm to have contacted you and deliberated on your query.
The consensus was that the account will remain as is.
Tracker reached the proposition as requested by you, an email was also sent.
We explained the rudiments of the legal process.
Kind regards,
Brian Khumalo
Customer Care Team
Best regards,
TM
Tshepiso M's updateReviewer Update
13 Apr 2017, 10:40Dear Brian Khumalo.
Firstly my name is Tshepiso Malane.
Secondly, i got your proposal mail after long deliberations which we both knowledge the misunderstanding or whatever you wanna call it. After I review the proposal here is what comes to mind.
My point about this whole thing is, I have a bad credit record because this “account” I have with tracker.
What does a credit record mean to me as black, previously disadvantage individual, what is it to me.
If I apply for a job, companies do background check including credit checks and see that my tracker account was handed over and still overdue for that long, that means I cant handle my finance how will I handle their finance. Are we previously disadvantage or we are still disadvantage.
If I apply for a study loan for my sister (She is in matric this year), credit providers will do credit checks and see your overdue account and decline my application. Are we previously disadvantage or we are still disadvantage.
If I apply for clothing store account to buy clothes for my brother’s kids, that application will be declined because of your overdue account. Are we previously disadvantage or we are still disadvantage.
I can mention a few, business loans, personal loans, and etc.. you know baba.. BLACK TAX.
Most of us as black people we don’t have capital, money laying around or trust funds, to deal such necessities in life.. We rely on this Credit providers to fill those gabs and if those gabs are not fill and access to facilities then I m not previously disadvantage but I m currently disadvantages.
Inclusion I’m willing to pay the proposed amount but your ‘Proposal” which is not clearing that bad credit record which ultimately limiting me from accessing such facilities for the next two year is DISADVANTAGING me.
I cant accept such proposal my brother.
TM
Tshepiso M's update13 Apr 2017, 10:40
Reviewer Update
Dear Brian Khumalo.
Firstly my name is Tshepiso Malane.
Secondly, i got your proposal mail after long deliberations which we both knowledge the misunderstanding or whatever you wanna call it. After I review the proposal here is what comes to mind.
My point about this whole thing is, I have a bad credit record because this “account” I have with tracker.
What does a credit record mean to me as black, previously disadvantage individual, what is it to me.
If I apply for a job, companies do background check including credit checks and see that my tracker account was handed over and still overdue for that long, that means I cant handle my finance how will I handle their finance. Are we previously disadvantage or we are still disadvantage.
If I apply for a study loan for my sister (She is in matric this year), credit providers will do credit checks and see your overdue account and decline my application. Are we previously disadvantage or we are still disadvantage.
If I apply for clothing store account to buy clothes for my brother’s kids, that application will be declined because of your overdue account. Are we previously disadvantage or we are still disadvantage.
I can mention a few, business loans, personal loans, and etc.. you know baba.. BLACK TAX.
Most of us as black people we don’t have capital, money laying around or trust funds, to deal such necessities in life.. We rely on this Credit providers to fill those gabs and if those gabs are not fill and access to facilities then I m not previously disadvantage but I m currently disadvantages.
Inclusion I’m willing to pay the proposed amount but your ‘Proposal” which is not clearing that bad credit record which ultimately limiting me from accessing such facilities for the next two year is DISADVANTAGING me.
I cant accept such proposal my brother.