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Justin S

1 reviews | Active since Jun 2016

13 Jun 2016, 09:50

Bad Service, Scheduling time is pointless.

<p>I have made an appointment with Tracker to install a unit in my vehicle on 6 June 2016 for 13 June 2016 at 08:00am.(Week later)</p> <p>I got an sms on 12 June 2016 14:00pm that confirmed my appointment. I got another sms on 13 June 2016 07:00am to confirm my appointment. </p> <p>I then stood outside the building at 8:00 waiting for the techinician...08:15... came and went 08:30.. came and went...08:45 came and went.</p> <p>Then the technician calls me only at 09:04 appolagizing and begging me not to say anything. The Technician was Lee-Roy Dagama. Lee-Roy only arrived at 10:00 in the morning trying to call me, But yet I am in a meeting...Hense why 8:00am appointment was made and important to stick too.</p> <p>When asking Lee-Roy why he was late, his answer was that he had a rough weekend and had to pick up stock.</p> <p>Lee-Roy was then highly upset with me because HE was late and begging me not to report him was even worse. Dont make your problems my problems.</p> <p>I had made the appointment a week ago, so to pick up stock and having a rough weekend is completely unnacceptable excuses.</p> <p>There is No point in making an appointment if the technician can not stick to it.</p> <p>Horrible Service from technician Lee-Roy Dagama.</p> <p> </p> <p>Tracker acc number: ********** </p> <p>Justin</p>

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Replies (2)
Tracker Connect
Tracker Connect's reply13 Jun 2016, 10:13
Official

Hi Justin da Silva

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Brian Khumalo
Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply15 Jun 2016, 08:47
Official

We confirm having contacted you and explained the resolution process of your query.

We further confirm that the query on your account has been amicably resolved.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Najma Sallie

Tracker Connect

Best regards,