Bad Service Pathetic Customer Support

So tracker connect sends me a mail stating the tracking device in my vehicle was tested and found to be defective.They advise me have it replaced a.s.a.p.,so after calling them twice only to be put on hold for 1/2 hour and then consequently cut off, eventually I speak to a few people and the last one I spoke to PROMISED :):) to get back to me with arrangements to have it replaced.Ha Ha, I am still waiting a week later.So Tracker Connect pls be advised my debit order is cancelled, If this is how you respond to defective devices I can only imagine your so called 'Tracking' response. Pls don't respond with your generic default answer-Judging by the many many complaints in the last month alone, you obviously doing SOMETHING wrong.<br> Bye Bye Tracker...