Bad service/ No response from Tracker Connect
My account was in arrears and I paid it in full meaning my account is now up to date.
I was assured that my tracker membership is fully active but it is not.
I have been logging calls for the past 2 weeks via email and telephonicaly and all I get is an automated response.
I cannot access my mobile as it is giving me an error message.
When I press the button on my vehicle I get no response whatsoever.
How do you expect to assist me when I am in danger when you cannot even get a consultant to contact me?!!
I would like to cancel my contract for all 3 cars under my account.
Thanks
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Good day Mr. Zwane,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
Tracker Customer Care
Good day Mr. Zwane,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards,
Tracker Customer Care