Bad Service, No Contact!

I canceled 2 items on my policy on the 19th of May 2025 via email. On the 1st of June, you still deducted my premiums for Back on Track as well as Track & Tow, Policy no CLI***/M. This policy only started on the 1st of June, so it was canceled well in advance. On the 3rd of June, I sent a follow up email, replying you will contact me within 48 hours, today, 11 June sent another email, same response. Still no contact 7 days later. You are very quickly to sell products to new clients, but response at getting back to clients and cancelling policies suck! Your service delivery is very poor. I will cancel my policy and go to your opposition if this is how you treat new clients.