BAD SERVICE FROM TRACKER / OVER BILLING ME

Subject: R WOLMARANS Tracker Skytrax Account CLI*** - I called your call centre this morning I spoke to client services they advised my monthly premiumis still currently billed at R330 pm, I was then transferred to speak to and then to Shanalean Pienaar copied in the email, can you believe it since 17 November 2014 to date my premium was never adjusted to R199 it is still being billed R330 each and every month. I spoke to Graham Meas on 17 November 2014 regarding the adjustment. He told me as of end November 2014 the new premium was R199. But this wasn't true. I was dealing with Graham Meas in November 2014 and I emailed him my Hollard policy document, he called me and told me they have adjusted the premium from R330 to R199 going forward but shockingly this wasn't done I am still paying R330. Shanalean Pienaar has confirmed on a recorded line a moment ago that the adjustment was done on 17 November 2014 ... but Graham never went and cancelled the Polo Vivo from my tracker even though he said he would cos he now had the Nissan Qashqai's details on my hollard policy schedule. <br> I would like you to assist me with the below: The cancellation to be backdated to November 2014. My p