Bad service from Tracker Connect compromising car insurance.

Very rude and uncooperative call center agents- Katlego and Sindisiwe refused to send me an email to report to my insurance that the unit Tracker connected in my cars were discontinued. I was never informed of this, and these 2 call center agents were very unhelpul and undermining. First, tracker never informed me that the fitted units were discontinued, while I was paying almost R500 unit for 4 years, and I get a very shabby service from their call center. Ultimately I asked for the Supervisor who advised me to take the vehicle to the nearest fitment center. The center said Joburg was supposed to give me a reference number before the inspection. I n all thi s running around, my car insurance is compromised because one of the prerequisites for risk assessment is a functional tracker!!!