1 reviews | Active since Oct 2012
Bad service from sales to installation!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>Dear Tracker,</p> <p> </p> <p><br /> Last week I raised a complaint regarding that your sale agent Abi Makau don't give call backs after I left him a message to give me a call BACK exactly a week later I emailed him the new vehicles that needs new fitment and ask to respond as soon as possible a week after that no response jet again I phoned last week and Friday the 4th if August to speak to him surprise he wasn't available AGAIN then I spoke a Lady M Sibiya explain to her my situation and asked when will I have feedback regarding the new installation she tried her best accommodate me placed a call threw to the scheduling department made a appointment for today and still nothing has happened I phoned now to find out when they will be coming and now the excuse is there was now bookings made??? Want to speak to a supervisor they all are always away on meetings SO what are they supervising?????</p> <p>I think I will rather move all my company vehicles away from tracker as I'm doing from another company to tracker and the service is pathetic!!!!!!!!!!!!!!!!!!!</p> <p> </p>
Good day Michael,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Customer Care Team
Good day Michael,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a resolution of this matter.
We will revert to you shortly.
Kind regards,
Brian Khumalo
Customer Care Team
Good day
This is to confirm that your complaint has been investigated and amicably resolved.
Regards,
Najma Sallie
Good day
This is to confirm that your complaint has been investigated and amicably resolved.
Regards,
Najma Sallie
