PH
Peter Hanwith-horden

1 reviews | Active since Feb 2023

13 Feb 2023, 10:22

bad service dont care about the customer

It was requested and I get a tracker by OUTsurance it would appear that this was bottom of the range and I subsequently discovered when the battery dies the tracker dies as well the immobilizer went faulty and I had to replace that unfortunately I've now stuck with this bottom of the range tracker if I want to cancel the three-year contract you will have to pay 1800 unfortunately I signed the contracts when being given the wrong information up front the tracker Rep did not explain that upfront that once the battery dies the checker dies. however, I could upgrade which would then cost me nearly 200 a month. Tracker in my opinion not an honest customer based company. I am going create a domain where google will direct to my page and read my woes.

0
Replies (4)
Tracker Connect
Tracker Connect's reply13 Feb 2023, 10:29
Official
Good Day Peter,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect
Tracker Connect's reply13 Feb 2023, 12:04
Official
Good day Peter,

Tracker tried to get hold of you to no avail, kindly check the mail sent to your address and respond accordingly.

Tracker Connect
Tracker Connect
Tracker Connect's reply13 Feb 2023, 15:07
Official
Good day Peter,

We confirm having made contact and explained accordingly.

Tracker Connect.
PH
Peter Hanwith-horden's update13 Feb 2023, 15:20
Reviewer Update
YOU CLAIM TO YOU WANT TO FIX THE PROBLEM ALL YOU DID WAS WASTE MY TIME ON THE PHONE AS YOU DONT KNOW HOW TO RESOLVE IT