Bad service

The service is honestly horrible. In January my debit order didn’t go through the first time but then they recollected a short while after, even though it went through, I got double debited in February. I requested a refund, which I have not received until today. I also tried to cancel but they told me about a R750 cancellation fee which the agent did not disclose when extending the contract, he noted the contract was on a month to month basis. I then requested that particular call which the consultant did not provide me with, she didn’t even refer me to the agent who initially extended the contract initially (which she said she would). All of this has been extremely frustrating and their slow response to emails and call back requests is frustrating.