Bad Service and Incorrect Payment records

<p>I have been a tracker customers for over 5 years and have been paying my subs every month. Yesterday i check my credit report from transunion and to my suprise i discovered that tracker advised transunion that i didn't pay my June 2016 subs, which is a lie, because they got the subs by a form of debit order and it did not reject. A lady by the name of Dineo Pitso confirmed that they got the money and the debit order never rejected. I failed to understand why they would send incorrect payment records to transunion. this messed up my credit scoring and my credit profile. i left a message for Yolandie Jacobs ( Supervisor) and the credit manager to call me up to now no1 hasn't called me and my query is still not resolved. i wonder how many of their customers' credit profiles have they messed up and those customers end up paying more interest when they are granted credit or how many are rejected credit because of this. i reported this in August and it was never sorted. the service i am getting from TRACKER makes me sick to say the list. Yolande just responded by saying she is unable to call me she is busy with meetings. what kind of a manager does that, she has time to send emails but no time to call a client. this is not a normal query - this is a matter of urgency as my credit profile is messed up and this needs her urgent attention.</p>