Bad service and *********** staff.

Good afternoon,

To tracker management/senior management,

Let me start of by saying i have been a tracker connect client since December 2019 and had no issues whatsoever until starting June 2021 till now i can't express my anger and disgust enough towards the technical,call centre and financial departments at tracker connect.

From June 2021 i had issues with my tracker unit in my car there was 2 technicians out to my house the first technician was very *********** doing his work correctly only after the second technician came out the issue was resolved after i lost a day of work and income and dealing with staff that gave me a lot of attitude even management never returned my calls.

I called the call centre in June,July querying where my vehicle is and they gave me the wrong location as my tracker unit was inactive and tracker wasn't even aware about this bit i signed a 3 year contract with you also got a lot of attitude from staff in the call centre totally unacceptable

Then my biggest and worse experience is the total incompetence of Winnie in the finance department as she can't correct a stupid billing query that was logged one week ago i called again today just to find out from Lerato that my issue is still not corrected tracker owes me over R90 in credit which they cannot fix and make me pay more than my installment for the last 2 months so basically *****ing my money and thinking that my bank account is there playground absolutely nobody in the finance department is taking this seriously and after explaining my frustration all I'm getting is attitude you can hear in the consultants voices that they don't like how i talk to them but what else must i do.

I want my account updated and corrected before month end and senior management calling me to discuss these issues as I'm not satisfied at all and wants to be taken seriously at this stage i don't think ill be renewing my contract with tracker when it comes up