Bad service and bridge of contract

Wow...So this is the service we get from Tracker, I pressed the assist button since yesterday and today still no response, call product support they couldn't help me or tell me where my car is at because your systems are down.

I just spoke to Clifton now who couldn't tell me where my car is due to cyber attack, assist button and the app is disabled so we can't view our vehicles ND Tracker can't give me the location of my car.

This is unacceptable ND I will not pay for a service that is not beneficial to me. This is a new installation ND am driving a freaken high risk car that is not monitored.