Bad Service and Billing ****

I recently bought a new car on the 17th of July and had a Tracker installed in it. My previous vehicle also had a Tracker device, so I called Tracker to cancel the contract on my old car, which I no longer own. I spoke to a customer service representative named Boy, who assured me that my account would not be double debited.

Despite this assurance, I was shocked to see a statement indicating that they still intend to debit me for both vehicles and indeed they did debit my account for both vehicles. This is completely unacceptable. Why should I continue to pay for a car I no longer have

This kind of service is frustrating and shows a lack of customer care. I now have to waste more time calling again to fix that. It feels like because they have my banking details, they have a right to do whatever seems right to them .

This is unacceptable