Bad Service

I've been a client of Tracker for a few years and exactly a year ago I was involved in an accident resulting in my vehicle being written off. When I contacted Tracker to cancel my subscription as there was no longer a vehicle they I informed that there was a cancellation fee of R1600.00. I spoke to Tracker and asked them why they never informed about a cancellation fee when they were the ones who called me for the business, I had no intention on cancelling my subscription but unfortunately my vehicle was written off in the accident therefore the vehicle no longer exists. I still had no replacement vehicle and asked if they could transfer the Tracker unit when I purchase a new vehicle, they said yes but yet another shocker at a fee of R1000.00 another detail I was not aware of. After constant back and forth futile communication I eventually asked if I could pay the cancellation fee off over a few months they flat out refused saying it is a cash fee. One year later my account is still being deducted every month for the Tracker service for a car that no longer exists. This is absolutely ridiculous and a ******* and the Tracker consultants and admin on the other side of line offer no assistance or compassion. If this is the way the way the administration is handled then how can I trust the welfare of my vehicle by Tracker in the event that it has to be "tracked." I am not happy with Tracker and wish to have no further dealings with them but they continue to take my hard earned money for a service that I am most definitely not receiving. I again contacted Tracker today 30th October and again was informed that I have to pay a cancellation fee CASH exactly a year later after my accident! I believe people have to be made aware of this and told the consultant I will be making a review on Hello Peter so people can be made aware of this injustice but as usual the person on the other line couldn't care less. Tracker are not transparent about the service they deliver and I think as loyal paying customers we do not deserve this treatment.