Bad service

I've had the worst service ever from tracker. I was only advised months after the tracker was installed; I was supposed to have a key tag. So, the key tag was delivered in January and as per our discussion i was supposed to be called back to activate and this was not done. I have received a msg advising the service for the vehicle was not functioning optimally and when i called i as was advised i was supposed to receive a call from the "agent" to activate. Apparently, this can't be done immediately and unfortunately, they can't give a turnaround to confirm when i will receive a call. I called the call Centre and was put on hold for a long time by Millicent when I asked to speak to a supervisor. To top the whole experience tracker keeps on calling with the voice prompt to confirm if everything is ok. What horrible experience ....no assistance so far. nkalipho advise me the supervisor will not take my call if don't provide her with my ID number this was on the 3rd call to tracker. Sinazo also did not want to assist me I have called several times doing security checks each and very time I called for assistance I was supposed to speak to tSiya the supervisor