NG
Nicole G

1 reviews | Active since Feb 2024

13 Feb 2024, 12:37

BAD SERVICE

BAD VERY BAD COMMUNICATION,HAD A 3 YEAR CONTRACK IT FINISHED WITHOUT COMMUNICATION THEY STARTED DEBIT AN AMOUNT I NEVER APPROVED WITH THEM,AFTER NOT PAYING THESE AMOUNTS ALL OF A SUDDEN A DEPT COLLCECTOR CALLS ME SAYING IVE BEEN HANDED OVER,HOW CAN I BE HANDED OVER IF I HAVENT SIGHNED A NEW CONTRACK OR A MONTH TO MONTH CONTRACK IM SO ANGRY WITH THIS COMPANY,QUICK TO MAKE SALES BUT CANT COMMUNICATE THE PROPER WAY

0
Replies (5)
Tracker Connect
Tracker Connect's reply13 Feb 2024, 13:27
Official
Good Day ,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
NG
Nicole G's update13 Feb 2024, 14:14
Reviewer Update
I would not ever recommend TRACKER, They cant answer your any of your questions asked
Tracker Connect
Tracker Connect's reply13 Feb 2024, 14:21
Official
Good Day Nicole,
 We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.    We would like to take this opportunity to thank you for doing business with our Company.  If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect
NG
Nicole G's update13 Feb 2024, 14:34
Reviewer Update
Nothing has been resolved at all, How can debt collectors call me stating after my 3 years was over it was month to month, the same story a agent of yours that I spoke to this morning told me, Now all of a sudden its unpaid debit orders, And the email I received now saying I was last invoiced October which was my last month of my 3 year contract with use, but still being handed over
  • Your contract commenced in 2020 November and would reach full term in November 2023
  • Due to unpaid debit orders your account has fallen into arrears, the last invoice we raised was in October 2023 so we did not invoice you after that
Tracker Connect
Tracker Connect's reply13 Feb 2024, 16:19
Official
Good Day Nicole,

Tracker confirms sending you an email to confirm everything that has been discussed today telephonically.

Tracker Connect