Bad Service

I regret renewing and taking a new contract with tracker. Today I called to postpone the fitment of a new tracker device. After holding on for 8 minutes a consultant took my details and then asked me to hold on again! I dropped the call and a lady called Lebogang called me back to confirm my earlier call. I asked her to call me back later to set the new appt and she said no I had to call back as they could not make calls. What a lie as she had just called me and further when tracker wanted my business they called me 5 times a day. I asked for an email address she said there wasn't one, I asked fir an alternate or direct number and she said there wasn't one. I advised her that their waiting times were ridiculous but she was not interested. Very frustrating as she was helpful at all. Definitely won't refer them to anyone!!!!