BAD SERVICE

I bought a new car in Dec 2024, I was told that it would cost R1100 to move my current device to the new car. I agreed. I was told that the amount will go off my account as a debit order will do. Since the beginning of Jan 25 I received smsse stating that I need to pay the amount into an account specified on the sms. I phoned Tracker and said that I refuse to pay on an sms, they need to send me an invoice or as they did say in Dec take the amount of when they take off the debit order amount. I was assured by the lady that assisted me that this will happen in the beginning of Feb when my next debit order is due. I keep getting smsses and I have phoned more than once stating that I REFUSE TO PAY ON AN SMS they either need to send me an invoice or as they confirmed take the amount of at the beginning of Feb with the next Debit order. Today, 29/01/2025, I once again received an sms and now the amount has grown to R1252.90. How do you pay in SA on an SMS without an invoice?????????? Really. This is beyond terrible service from Tracker. People stay away - if they cannot get their accounting systems correct, how will they protect your car????????