TM
Tsholo M
1 reviews | Active since Jun 2017
31 Jan 2024, 20:20
Bad service
I have been trying to cancel my subscription with tracker since last year, they never reply emails but they don't forget to debit your account. I called tracker today to query the deduction for February and asked if they canceled my subscription and I didn't get help. The guy told me to hold on the line while he is still trying to find out why they debited my account twice in December and the phone dropped
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
01 Feb 2024, 07:40Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply01 Feb 2024, 07:40
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
01 Feb 2024, 08:01Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply01 Feb 2024, 08:01
Official
Good day,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
TM
Tsholo M's updateReviewer Update
24 Feb 2024, 12:54Good day
Indeed I was called the next day after I complained on Hellopeter and someone from the finance team emailed saying that they cannot refund the February subscription because i have to give them 30 days notice but on 21 February they took money from my account not sure why. I reversed it and now they keep sending me messages that I must deposit the outstanding amount. Can this company please stop harassin me
Indeed I was called the next day after I complained on Hellopeter and someone from the finance team emailed saying that they cannot refund the February subscription because i have to give them 30 days notice but on 21 February they took money from my account not sure why. I reversed it and now they keep sending me messages that I must deposit the outstanding amount. Can this company please stop harassin me
TM
Tsholo M's update24 Feb 2024, 12:54
Reviewer Update
Good day
Indeed I was called the next day after I complained on Hellopeter and someone from the finance team emailed saying that they cannot refund the February subscription because i have to give them 30 days notice but on 21 February they took money from my account not sure why. I reversed it and now they keep sending me messages that I must deposit the outstanding amount. Can this company please stop harassin me
Indeed I was called the next day after I complained on Hellopeter and someone from the finance team emailed saying that they cannot refund the February subscription because i have to give them 30 days notice but on 21 February they took money from my account not sure why. I reversed it and now they keep sending me messages that I must deposit the outstanding amount. Can this company please stop harassin me