Bad Service -

<p> I have a tracker in my vehicle which is supposed to be advance one. I logged in to check the location of the car just after 15:30. Tracker reported the car to be moving in South Rand (N17) 1.0 km SE Springs, Gauteng South africa at 15:31, moving at the speed of 109 km. I then logged in again aroud 4pm and it was same report, same location.</p> <p>I logged in again after 16:30 and it was same report, I then called tracker emergency number to request assistance with the precise location of the vehicle after refreshing the Tracker Page more than thrice, I was advised to call their Product Support Department, the representative named Kevin advised of same location as at 15:31, he informed me the unit takes three hours to update and he has send the command for unit to update without any luck. I then called the emergency number again, spoke to Thabo for more than 45 min, he informed I need to contact the Product Support Team as he deals with only Hijacked and ****** related matters, I tried to explain to Thabo the response I got from the Product Support Team and that I was advised by Kevin there is nothing he can do as he is still waing for the unit to update.</p> <p>My humble requests and pleads fell on deaf ear to be assisted with the location of the car and it's occupants.</p> <p>Tracker failed to locate my car, failed to meet it's promise to locate my car 24/7/365. I am really dissappointed and disgusted with the service I got from Tracker and I would really like to have the contract terminated as I cannot stand to be provided with such bad service.</p>