Bad / no service from Pretoria Sales Office

I first contacted Tracker to review my vehicles and add another on 11 Nov 2018. Got feedback and send company letter with requested changes on 20 Nov 2018. Could not get hold of sales consultant at Pretoria Sales Office for rest of 2018. Contacted Tracker again on 8 Jan 2019 and spoke to different consultant at Pretoria Sales Office. Communication commenced and we came to aggreement to lower our excesive rates on existing contracts. Based on this I added another vehicle to my profile. This was communicated via email on 11 Jan 2019. It is now the 22 of February 2019 and although the new vehicle was fitted with a tracker, I have not been able to get the changes to my account implemented as promised.