Bad installation, no reply from tracker

I have now been complaining for 3 days straight and NO ONE returns our calls or answers our service request.<br> <br> We had a new device fitted in a brand new vehicle. It has been installed incorrectly and keeps giving battery disconnect notifications.<br> <br> I logged service request SR-581900 the first time I was called for battery disconnect warning.<br> <br> The second time it happened a day later, and after the callcenter was contacted, I again asked the agent calling me to say that the battery was disconnected to follow up and log a service request, which he said he did.<br> <br> Natalie has been in contact with \Chantal"to try get something done"